Manager 1, Premier Support Engineering - Denver
Core
Lead a team of Premier Support Engineers to troubleshoot issues, reproduce bugs, and provide technical support across Datadog's 600+ integrations for global customers.
Role type
Manager 1, Premier Support Engineering
Builds
Technical support solutions, knowledge base articles, and team productivity improvements for Datadog's observability platform
Domain
Observability, Security, Cloud Infrastructure
Deliverable
client delivery
Required skills
People management, team coaching and mentoring, performance management, technical troubleshooting, Linux knowledge, basic programming, open-source contribution
Preferred skills
Client-centric thinking, critical thinking, continuous learning, active community engagement
Technologies
Linux, Datadog platform integrations
Responsibilities
Manage, develop, coach and mentor a team of Premier Support Engineers; Act as owner for team accountability and performance reviews; Ensure successful training and onboarding of new hires; Build out documentation and knowledge base articles; Collaborate with internal teams and customers on high-priority escalations
Seniority
Manager 1, hands-on leadership
