Senior Forward Deployed Engineer
Core
Build and deploy AI customer support solutions for strategic enterprise clients by embedding with their teams to solve complex, real-world business challenges.
Role type
Senior Forward Deployed Software Engineer (Applied AI)
Builds
Production AI agent integrations and custom support workflows for enterprise customers
Domain
B2B SaaS / Customer Support / Applied AI
Deliverable
production ML models | product features
Required skills
Deep knowledge of high-level programming languages (e.g., JavaScript, Python, Ruby), REST API integration, rapid prototyping, SaaS product experience, cross-functional collaboration, on-site customer engagement
Preferred skills
Experience building SaaS products, background in Computer Science/Mathematics/Physics, former founder or early startup engineer, strong communication with technical and non-technical audiences
Technologies
REST APIs, JavaScript, Python, Ruby
Responsibilities
Drive adoption of Fin by helping prospects unlock AI capabilities to automate support operations; Embed deeply with strategic customers to understand business challenges and technical requirements; Work hands-on with customers' technical teams coding side-by-side to drive projects to completion; Collaborate with Sales, Success, and Product teams to ensure seamless delivery and actionable feedback; Codify best practices and share insights from customer engagements to scale the function
Seniority
Senior, hands-on IC with strategic influence