Technical Support Engineer 2
Core
Provide technical support for Twilio's Email Infrastructure platform, acting as a subject matter expert for APIs and SDKs to resolve complex customer issues.
Role type
Senior Technical Support Engineer (Email Infrastructure)
Builds
Customer success and stability for Twilio's Email APIs and SDKs
Domain
Cloud Communications / Email Infrastructure
Deliverable
client delivery
Required skills
Email infrastructure (MUA, MTA), RESTful APIs, Cloud solutions, SSL/TLS, SMTP, TCP/UDP, Troubleshooting network connectivity
Preferred skills
POP3, IMAP, Tenet protocol, Curl command, Webhooks, SQL (Snowflake)
Technologies
Twilio APIs, SDKs, Slack, JIRA, Snowflake
Responsibilities
Address customer issues and provide feedback to Product/Engineering teams; Resolve complex technical problems with developers and architects; Collaborate via Slack and file JIRAs for bugs; Review and contribute to internal knowledge bases.
Seniority
Mid-Senior, hands-on IC