Seller Support Specialist (FTC)
Core
Address and escalate Marketplace seller & customer queries via tickets & phone calls, engage with internal stakeholders to resolve issues, and assist with ad-hoc data capturing and admin tasks.
Role type
Seller Support Specialist
Builds
Marketplace seller and customer experience
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Ticketing systems, Phone support, Data capturing, Stakeholder management, Process improvement, SQL, Zendesk, Excel
Responsibilities
Address and escalate Marketplace seller & customer queries via tickets & phone calls, Engage with internal Takealot stakeholders to resolve Marketplace queries, Assist with ad-hoc data capturing and admin tasks, Provide ideas to drive process & system improvement across Takealot Marketplace