Customer Experience Associate
Core
Own the customer support inbox for a specific market, ensuring fast and accurate responses to financial advisers using Marloo's AI platform.
Role type
Customer Experience Associate (Support)
Builds
Customer support operations and feedback loops for a B2B SaaS platform
Domain
Financial Services / B2B SaaS
Deliverable
client delivery
Required skills
Customer support, root cause analysis, written communication, verbal communication, prioritization, issue escalation, AI tool usage, cross-functional collaboration
Responsibilities
Manage and clear the customer support inbox, resolve complex queries and document template issues, escalate critical issues, gather customer feedback for product teams, collaborate with global counterparts, build support tools and macros
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