Customer Success Manager, Revenue Suite
Core
Trusted advisor responsible for the post-sales lifecycle, retention, and growth of customers using Stripe's Revenue and Finance Automation (RFA) product suite.
Role type
Senior Customer Success Manager (Revenue Suite)
Builds
Customer retention, account expansion, and product adoption for the RFA suite
Domain
Fintech / Payments / SaaS
Deliverable
client delivery
Required skills
client-facing relationship management, executive presence, payments domain expertise, consumption-based SaaS experience, business review facilitation, product value articulation, stakeholder advocacy
Preferred skills
modern SaaS billing and invoicing systems experience, billing solutions expertise, sophisticated business strategy understanding
Technologies
Stripe RFA suite, billing and invoicing systems
Responsibilities
Lead post-sale engagement and retention for RFA customers; drive account expansion and business outcomes; build relationships with senior executives across business, product, and engineering; conduct business reviews to align on priorities and optimize value; advocate for customers to internal stakeholders; drive account health metrics including payments performance and renewals
