Field Service Engineer (Automotive)
Core
Oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to ensure smooth, high-quality installations of IoT hardware and technology.
Role type
Senior Field Service Engineer (Installation & Project Management)
Builds
Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, and Equipment Monitoring solutions for physical operations.
Domain
IoT, Connected Operations, Automotive, Transportation, Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project management, installation oversight, vehicle diagnostic systems (CAN bus, PTO), electronics and electrical systems, field operations coordination, technical deployment, risk mitigation, stakeholder management, documentation creation, onsite training delivery, quality assurance, compliance management, travel management
Preferred skills
Vehicle installation or up-fitter experience, AI tools familiarity, standardization & automation mindset, continuous improvement mindset, professional customer-facing communication
Technologies
IoT platforms, Vehicle Telematics, Controller Area Networks (CAN bus), Power Take Off (PTO), GPS equipment, two-way mobile radios, emergency lighting, antennas
Responsibilities
Monitor customer installation milestone progress and resolve installation challenges; Serve as point of contact for escalations and troubleshooting; Monitor CSAT and resolve root causes of dissatisfaction; Assist partners in building project-specific installation guides and deliver onsite training; Coordinate with installation vendors to ensure on-time, on-budget completion; Provide onsite oversight for large or complex deployments including site readiness checks and real-time troubleshooting; Perform first-of-kind installations on complex customer projects; Identify risks early and propose mitigation strategies; Capture lessons learned to improve processes; Collaborate with internal teams to enhance the installation experience; Ensure compliance with safety standards and SOW alignment.
Seniority
Mid-Senior, hands-on IC with management responsibilities
