Manager, National Account Coordinators
Core
Lead, mentor, and manage the daily performance of the National Account Coordinator team to support national customers in the equipment rental industry.
Role type
Manager, National Account Coordinators
Builds
Rental order coordination, logistics, billing, and off-rents processes for national accounts
Domain
Construction equipment rental
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, coaching, team-building, organizational skills, data analysis, CRM proficiency, Microsoft Office Suite
Preferred skills
Equipment rental industry knowledge
Responsibilities
Lead and mentor the National Account Coordinator team; Develop and refine team processes; Set performance goals and conduct evaluations; Serve as escalation point for complex customer issues; Oversee end-to-end coordination of rental orders; Collaborate with National Account Managers; Train coordinators on software and procedures; Monitor team KPIs; Prepare productivity reports; Manage team scheduling
Seniority
Manager, hands-on leadership