Senior Customer Success Manager, Enterprise
Core
Own a portfolio of 30-40 enterprise and strategic accounts for investment professionals, driving adoption, renewals, and upsell opportunities for Dealpath's AI-powered real estate operating system.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Adoption programs, strategic reviews, and renewal cases for complex institutional clients.
Domain
Commercial real estate technology / Private equity & asset management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, commercial real estate domain expertise, AI tool fluency, executive presentation, ambiguity management, Excel/Google Sheets proficiency
Preferred skills
CRE tech or proptech experience, complex configurable SaaS background, CRE acquisition process knowledge
Technologies
Dealpath platform, Excel, Google Sheets
Responsibilities
Manage enterprise account portfolios, design post-implementation adoption programs, lead business reviews and training, drive end-to-end renewals, identify upsell opportunities, field first-line support inquiries, partner cross-functionally with Sales/Product/Marketing, mentor junior CSMs
Seniority
Senior, hands-on IC with mentorship responsibilities