Senior User Experience Researcher | The Points Guy
Core
Building and scaling an in-house UX Research team to define user needs, synthesize insights, and drive strategic product decisions for The Points Guy's digital experiences.
Role type
Senior UX Researcher (0-1 team builder)
Builds
Digital products and content experiences for travel and loyalty enthusiasts
Domain
Travel, Loyalty, and Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Mixed-methods research design, qualitative synthesis, stakeholder management, project planning, cross-functional collaboration, data analytics literacy
Preferred skills
Loyalty/travel domain expertise, early-stage product development experience, modern research tooling, SQL
Responsibilities
Own end-to-end research initiatives from planning to delivery; translate insights into strategic recommendations for Product and Design; manage multiple simultaneous research streams; establish research standards and documentation; mentor junior researchers; collaborate with Data/Analytics to connect qualitative and quantitative signals
Seniority
Senior, hands-on IC with team-building responsibilities