Principal Design Researcher
Core
Design Researcher partnering with Product, Design, and Engineering to translate user needs and behaviors into actionable insights for an AI-first mobile work execution platform.
Role type
Senior Design Researcher (UX Research)
Builds
AI-first product for industrial and frontline teams
Domain
B2B SaaS / Industrial Operations / Field Service
Deliverable
production ML models
Required skills
End-to-end research ownership, Qualitative and quantitative methodologies, User observation and site visits, Storytelling and presentation, AI tool adoption, Analytics tools proficiency
Preferred skills
Industrial/operations user background, Psychology/HCI/Anthropology background, Service design experience, B2B SaaS experience
Technologies
Amplitude, AI research tools
Responsibilities
Scoping, planning, recruiting, running sessions, synthesizing, and presenting research findings; Translating complex findings into actionable recommendations; Conducting site visits and hands-on observation with maintenance technicians; Championing customer empathy through storytelling and insight repositories; Leveraging AI tools to accelerate research workflows; Shaping research processes and tools within the organization
Seniority
Senior, hands-on IC
