Customer Experience Manager - French Speaking
Core
Lead post-sale customer journey from onboarding to renewal, acting as a trusted business advisor to maximize retention, upsells, and contract renewals for Cloudflare's enterprise customers.
Role type
Senior Customer Experience Manager (Account Management & Renewals)
Builds
Long-term customer success plans, renewal contracts, and strategic business reviews for enterprise accounts.
Domain
Cloud Security & Performance (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer lifecycle management, strategic account planning, contract negotiation, deal construction, pricing strategy, data analysis for upsell opportunities, cross-functional stakeholder management, SaaS retention expertise, value-driven sales, problem solving.
Preferred skills
Cloud security industry experience, computer networking knowledge, network security understanding.
Technologies
CRM systems, AI analytics tools, generative AI (LLMs), workflow automation tools.
Responsibilities
Manage customer engagement from onboarding through renewal; act as a trusted advisor to help customers adopt products; plan and execute long-term success plans for largest customers; present solution features relevant to specific business needs; own and drive renewal contracts and weekly forecasting; negotiate and execute renewal contracts; analyze data to identify selling opportunities; collaborate with Sales, Product, Engineering, and Support teams; manage customer feedback and feature requests.
Seniority
Senior, hands-on IC
