IT Support Engineer
Core
Provide comprehensive technical support, hardware maintenance, and user account management for end-users globally with a focus on the Bangalore office.
Role type
Senior IT Support Engineer (Desktop & Infrastructure)
Builds
Stable IT infrastructure, user access, and operational continuity for a global workforce
Domain
Corporate IT Operations / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, SaaS administration, macOS/Windows/iOS/Android support, Jamf, Azure Intune, network connectivity, user account management, A/V setup
Preferred skills
C-level executive support, on-call rotation management, IT policy enforcement, knowledge base creation
Technologies
Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, macOS, Windows, iOS, Android
Responsibilities
Diagnose and resolve hardware/software issues via ticketing or remote tools; install, configure, and maintain laptops and IT equipment; manage user accounts, permissions, and access control; troubleshoot network connectivity, VPN, and Wi-Fi; enforce IT policies and compliance regulations; manage onboarding/offboarding logistics and IT training; provide white-glove support to C-level executives; maintain site IT operations including conference rooms and ticket queues; participate in after-hours on-call rotations.
Seniority
Mid-Senior, hands-on IC