Customer Architect
Core
Trusted Technical Advisor responsible for defining technical success plans, driving adoption of Elastic solutions (Observability, Security, Enterprise Search), and eliminating technical frictions to grow customer ARR.
Role type
Customer Architect (Technical Account Management)
Builds
Elastic Search AI Platform (cloud-based solutions for search, security, and observability)
Domain
Enterprise Search, Cybersecurity, Observability, Cloud Infrastructure
Deliverable
client delivery
Required skills
Technical expertise in Observability, Cybersecurity, and Enterprise Search; Hands-on experience with cloud-based software solutions; Ability to translate business goals into technical requirements; Project leadership and multi-project management
Preferred skills
Experience with Elastic stack (Elasticsearch, Logstash, Kibana); Solutions Architect or Technical Consultant background
Technologies
Elasticsearch, Logstash, Kibana, Elastic Stack
Responsibilities
Define and communicate technical success criteria and detailed Technical Success Plans for customers; Collaborate with account teams to provide ongoing technical coverage and support; Guide customers through onboarding, adoption, and expansion of Elastic solutions; Identify and eliminate technical frictions to ensure smooth implementation; Liaise between customers and support teams to optimize resolution experiences; Continuously review customer consumption and proactively suggest upgrades to drive ARR growth
Seniority
Mid-Senior, hands-on IC