IT Support Engineer
Core
Provide on-site IT equipment and services support across North America teams, ensuring timely and professional assistance for hardware, software, and networking needs.
Role type
Senior IT Support Engineer (On-site)
Builds
IT infrastructure, user workstations, and network services for Peloton's North America footprint
Domain
Consumer electronics / Fitness technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mac/Windows/ChromeOS deployment, LAN troubleshooting, systems administration, hardware procurement, scripting/SQL, server administration, SSO/MFA implementation, data cabling, project management
Preferred skills
Mentoring junior technicians, handling escalations, managing MSP relationships
Technologies
Macintosh OS 10.15+, Microsoft Windows 10+, Atlassian, Google Workspace, Slack, Zoom
Responsibilities
Deploy and support Mac/Windows/ChromeOS environments, troubleshoot LAN issues, manage hardware assets, create technical documentation, mentor junior staff, handle escalations from MSPs
Seniority
Senior, hands-on IC