Customer Solution Engineer
Core
Act as a technical expert and front-line liaison to help prospective enterprise customers embrace digital transformation and monetize products via the quote-to-cash cycle.
Role type
Senior Customer Solution Engineer (Presales)
Builds
End-to-end use case-specific demonstrations and technical presentations for C-Level audiences
Domain
SaaS, Subscription Economy, Quote-to-Cash, FinTech
Deliverable
product features
Required skills
Sales Engineering (presales/solution architect), operational finance (billing/treasury), SaaS and Cloud technology, subscription business models, MEDDIC/Value Selling methodology, API development understanding, LLMs and agent development
Preferred skills
Experience with PHP, Ruby, Java, general coding languages
Technologies
Zuora platform, LLMs, agent development frameworks, API tools
Responsibilities
Deliver product demonstrations and technical presentations to C-Level audiences, secure technical wins by differentiating against competition, act as liaison to product management to inform roadmap, define and monitor business case KPIs, coordinate resources from across Zuora and partners, support sales and marketing at field events, respond to technical elements of RFIs and RFPs
Seniority
Senior, hands-on IC