Customer Solution Engineer
Core
Act as a hands-on technical advisor and trusted strategic partner to help customers design, architect, and scale subscription and billing solutions on the Zuora platform.
Role type
Customer Solution Engineer (Technical Advisor)
Builds
End-to-end use case-specific demonstrations, system architecture diagrams, and technical solutions for subscription management, billing, and revenue recognition.
Domain
SaaS / Subscription Economy / Billing & Revenue Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL (joins, data validation, troubleshooting), REST/SOAP API design and debugging, system architecture design, project management, technical consulting, SaaS/enterprise application experience
Preferred skills
ERP/CRM/Billing/Revenue platform experience (Salesforce, NetSuite, Workday), object-oriented programming (Java, Python, JavaScript), web technologies (HTML)
Technologies
Zuora, SQL, REST, SOAP, Java, Python, JavaScript, JSONata, HTML, Salesforce, NetSuite, Workday
Responsibilities
Design Zuora solutions through configurations, workflows, and API integrations; create end-to-end demonstrations mapped to prospects' strategic objectives; secure technical wins by differentiating Zuora against competition; use SQL and data analysis to problem solve customer questions and validate data structures; guide customers in designing solutions for subscription management and revenue recognition; partner with Product and Engineering teams to influence the roadmap; establish and maintain business process flows and system architecture diagrams; educate customers on best practices through training and advisory sessions; deliver technical presentations to executive audiences.
Seniority
Mid-Senior, hands-on IC