Senior Enterprise Customer Success Manager
Core
Drive adoption and positive experience for Datadog's largest enterprise customers from onboarding through maturity.
Role type
Senior Enterprise Customer Success Manager (B2B SaaS)
Builds
Customer success plans, adoption strategies, and renewal opportunities for strategic accounts.
Domain
Observability and security platforms for AI-era businesses
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS account management, enterprise portfolio management, technical discovery, cross-functional collaboration, usage trend analysis, stakeholder alignment
Preferred skills
Experience serving technical audiences, understanding of observability and security platforms
Technologies
Datadog platform (observability and security)
Responsibilities
Partner with Sales and Technical Solutions to drive adoption; Own and project manage the on-boarding process; Discover and manage customer success plans; Monitor usage trends to uncover renewal opportunities; Act as primary owner of customer adoption and health; Support colleagues in developing best practices
Seniority
Senior, hands-on IC