Technical Services Engineer - Partners
Core
Provide expert technical support and advisory services for MongoDB customers and partners, solving complex issues in architecture, performance, recovery, and security.
Role type
Senior IC Technical Services Engineer (Database)
Builds
Support tools for performance, benchmarking, and diagnostics; customer success outcomes for mission-critical database systems.
Domain
Database management systems (NoSQL/RDBMS), Cloud Infrastructure, Enterprise IT Operations
Deliverable
client delivery
Required skills
Linux systems engineering, networking protocols (DNS, TCP/IP, SSL/TLS), mission-critical database administration, scripting (Java/Python/C/Go), holistic troubleshooting, stakeholder advocacy
Preferred skills
MongoDB ecosystem expertise, cloud platforms (AWS/Azure/GCP), identity management (LDAP/Kerberos/AD), Kubernetes, Git, GenAI landscape knowledge
Technologies
MongoDB, Atlas, Cloud Manager, Linux, AWS, Azure, GCP, Kubernetes, LDAP, Kerberos, Active Directory, Git
Responsibilities
Solve complex customer/partner issues involving architecture, performance, recovery, and security; serve as an expert resource on MongoDB at scale; collaborate with product teams to advocate for customer needs; contribute to internal support tool development; mentor new team members; work with ISV partners to ensure joint customer excellence
Seniority
Senior, hands-on IC