Technical Services Engineer
Core
Advise customers and solve complex MongoDB problems across the entire ecosystem, including database servers, drivers, cloud infrastructure, and Atlas.
Role type
Senior IC Technical Services Engineer (Database)
Builds
Support tools for performance, benchmarking, and diagnostics; customer solutions for architecture, performance, recovery, and security.
Domain
Database technology (NoSQL) + Cloud Infrastructure
Deliverable
client delivery | production ML models (diagnostics tools)
Required skills
Linux performance tuning, memory management, I/O tuning, networking protocols (DNS, TCP/IP, SSL/TLS), storage engineering (NAS, SAN, SSD, multi-pathing), complex mission-critical database system management, code reading and scripting (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go), holistic issue analysis from application to storage tier.
Preferred skills
Large scale database management (RDBMS, NoSQL), authentication systems (LDAP, Kerberos, AD), MongoDB usage, distributed version control (git), cloud services (AWS, Azure, GCP), Kubernetes or vendor-specific Enterprise operators.
Responsibilities
Resolve complex customer issues regarding architecture, performance, recovery, and security; act as an expert resource on running MongoDB at scale; advocate for customer needs with product and development teams; contribute to internal software development of support tools; mentor and ramp new team members.
Seniority
Mid-to-Senior, hands-on IC with customer-facing responsibilities.