Technical Services Engineer
Core
Advise customers and solve complex MongoDB problems across the entire ecosystem including database servers, drivers, cloud infrastructure, and Atlas.
Role type
Technical Services Engineer (IC)
Builds
Support tools for performance, benchmarking, and diagnostics
Domain
Database / Cloud Infrastructure
Deliverable
client delivery
Required skills
Linux performance tuning, memory management, I/O tuning, networking protocols (DNS, TCP/IP, SSL/TLS), cluster management, storage systems, holistic issue analysis from application to storage tier
Preferred skills
Modern AI concepts, AI-assisted troubleshooting tools, programming languages (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, Perl)
Technologies
MongoDB, Atlas, Linux, AWS, Google Cloud, Microsoft Azure
Responsibilities
Resolve complex customer challenges regarding architecture, performance, recovery, and security; act as an expert resource on best practices for running MongoDB at scale; interface with product management and development teams; contribute to internal software development projects for support tools
Seniority
Mid-Senior (5-8 years experience)