Senior Lifecycle Programs Strategist
Core
Own the lifecycle operating model for customer and partner growth, turning signals into plays to improve cross-sell performance and recover closed-lost opportunities.
Role type
Senior Lifecycle Programs Strategist (Revenue Operations)
Builds
Lifecycle operating models, automation workflows, and re-engagement plays for expansion and recovery.
Domain
Cybersecurity / SaaS / Revenue Operations
Required skills
lifecycle strategy design, operating model ownership, automation workflow design, stakeholder influence, data-driven prioritization, cross-functional leadership, AI tool application, compliance governance
Preferred skills
marketing automation platform expertise, CRM segmentation, sales engagement platform knowledge, audience segmentation logic, closed-lost recovery strategy
Technologies
Marketing automation platforms, CRM systems, Sales engagement platforms, AI tools
Responsibilities
Set and own the lifecycle operating model from marketing handoff through Account Management execution. Identify and lead high-value automation opportunities across lifecycle execution. Own the strategy and execution of re-engagement plays for delayed, stalled, and closed-lost opportunities. Establish the handoff experience for Account Management and other customer-facing roles. Apply consent, opt-in, opt-out, suppression, and contact governance requirements. Use approved AI tools for research, documentation, analysis, and workflow preparation. Establish the measurement framework for lifecycle performance.
Seniority
Senior, hands-on IC