Digital Customer Engineer
Core
A specialized Customer Engineer role engaging mid-market and commercial customers across the Asia Pacific region to guide them through digital transformation using Cloudflare's platform.
Role type
Digital Customer Engineer (Technical Presales/Solutions)
Builds
Cloudflare's full platform including Zero Trust, Application Security, Networking, and Developer Platform for mid-market and commercial customers.
Domain
Cybersecurity, Networking, Cloud Infrastructure, SaaS
Deliverable
client delivery
Required skills
Internet fundamentals (HTTP/S, DNS, TLS, networking, APIs), Zero Trust frameworks, SASE architectures, cloud security platforms, scripting/development (Python, JavaScript, Go, Bash), API/CLI usage, customer engagement, solution design, demo execution, technical translation, modern productivity/AI tools.
Preferred skills
SaaS security, CDN, networking, developer platform vendor experience, cloud providers (AWS, Azure, GCP), modern app architectures (serverless, containers, microservices), application security risks (CSRF, XSS, SQLi), regulatory frameworks (SOC-2, PCI DSS, HIPAA, GDPR), reusable asset creation, customer adoption programs.
Technologies
Cloudflare Zero Trust, Cloudflare Application Security, Cloudflare Networking, Cloudflare Developer Platform, Python, JavaScript, Go, Bash, AWS, Azure, GCP
Responsibilities
Lead technical discovery and validation across high-volume pre-sales opportunities (demos, PoCs, RFP/RFI, solution design). Drive scaled onboarding for new customers via playbooks and group sessions. Run 1:many adoption and consumption programs (webinars, digital events). Translate complex technical capabilities into outcome-driven solutions. Develop and maintain reusable demo assets, scripts, and reference solution designs. Stay current on Cloudflare products, Internet technologies, and competitive landscape.
Seniority
Mid-level (3+ years experience)
