Staff Technical Support Engineer - Windows & Identity Security
Core
Provide responsive, high-quality technical assistance to enterprise and public sector customers by investigating and resolving technical issues across Windows, Identity, networking, and security environments.
Role type
Staff Technical Support Engineer
Builds
Customer trust and resolution for SentinelOne's AI-native security platform
Domain
Cybersecurity / Endpoint Security / Identity Security
Deliverable
client delivery
Required skills
Windows troubleshooting, Identity security, Networking, Crash dump analysis, Technical documentation, PowerShell scripting, Python scripting, Bash scripting, Endpoint security knowledge, SaaS technologies
Preferred skills
Linux troubleshooting, macOS troubleshooting, Cloud platforms experience, Cybersecurity certifications
Responsibilities
Troubleshoot deep technical issues across SentinelOne products and supported operating environments, Own customer cases from initial investigation through resolution or appropriate escalation, Identify recurring issues and contribute to knowledge articles and troubleshooting guides, Provide structured feedback when product usability or supportability improvements could reduce customer effort, Collaborate with other specialized support engineers and escalation specialists on complex technical problems, Continuously expand technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies