Technical Success Manager
Core
Deliver technical resources, support, and guidance to customers across their journey, acting as a technical advisor to Customer Success Managers and driving feature adoption.
Role type
Technical Success Manager
Builds
Digital content (webinars, videos, templates), community engagement, and customer enablement programs
Domain
Cybersecurity, Enterprise Security, AI-native security platforms
Required skills
Technical advisory, content development, community moderation, incident response knowledge, API scripting, data analysis, cross-functional collaboration
Preferred skills
Endpoint security, identity security, cloud security, SIEM solutions, training delivery, technical adoption support
Technologies
Windows, macOS, Linux, containerized environments, APIs
Responsibilities
Act as a technical resource for Customer Success Managers and community inquiries; Develop and deliver technical content like webinars and templates; Moderate community groups and present learning sessions; Manage escalated customer accounts; Represent customer needs across departments; Process data-driven tasks like upsell signals and compliance flags; Create scripts using APIs; Provide reporting on key metrics like feature adoption
Seniority
Mid-level, hands-on IC