Office Manager, Tokyo

## Responsibilities - Coordinate daily office operations, support local leaders and employees, and ensure the office is prepared to enable great work, connection, and gathering. - Partner closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. - Serve as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. - Help create an environment where employees feel supported and connected through strong operational execution, hospitality, organization, and administrative coordination. - Report to the Country Manager and have dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings. ## Requirements - Excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience. - Coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. - Maintain hospitality standards across office spaces, meeting rooms, and shared environments. - Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities. - Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution. - Monitor workplace conditions and employee feedback. - Track office requests, operational issues, and follow-up actions. - Identify opportunities for improvement and communicate recommendations to regional leader and global ops team. - Maintain office documentation, communications, and operational processes. - Support implementation of office standards and playbooks. - Support office utilization reporting. - Serve as a trusted admin partner to the Country Manager. - Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager. - Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings. - Serve as a local resource for employees and leaders navigating office services and resources. - Coordinate logistics for local gatherings, leadership visits, and employee engagement activities. - Support gatherings, leadership visits and employee engagement activities across the region as needed. - Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments. - Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively. - Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs. - Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and other stakeholders. ## Nice to Have - Experience in hospitality, operations, or administrative support roles. - Strong organizational and communication skills. - Ability to work independently and as part of a team. - Familiarity with office management systems and tools. - Knowledge of workplace standards and best practices. ## Benefits - Opportunity to contribute to a dynamic and innovative workplace culture. - Collaborative environment with cross-functional teams. - Support for leadership and employee engagement initiatives. - Access to global resources and support networks.