Senior Customer Technical Support Representative
Core
Provide first-class technical support for Axon's hardware and software ecosystem via email and phone to resolve product, networking, and installation issues.
Role type
Senior Customer Technical Support Representative
Builds
Axon devices and cloud software solutions
Domain
Public safety and justice technology
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, networking knowledge, problem solving, customer empathy, Windows proficiency, cloud-based solutions proficiency, Microsoft Office proficiency, analytical skills
Preferred skills
Bachelor's degree, multilingual communication, experience with e-commerce platforms
Responsibilities
Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, and returning damaged devices; Build and maintain subject matter expertise of all Axon products, solutions, and policies; Report bugs and trends to stakeholders and process/performance improvement suggestions to the manager.
Seniority
Mid-level, hands-on IC
