IT Support Engineer
Core
On-site IT support engineer resolving hardware, software, and network issues for employees at the Somerville HQ.
Role type
IT Support Engineer (Tier 1/2)
Builds
Stable IT infrastructure and user productivity tools
Domain
Enterprise IT / Helpdesk
Required skills
macOS/Windows/Linux support, networking basics, Wi-Fi troubleshooting, SaaS platform management, user account administration, asset inventory management, documentation creation
Preferred skills
Device management platforms (Kandji/Iru), scripting/automation, IT security compliance, high-growth startup experience
Technologies
macOS, Windows, Linux, Google Workspace, Atlassian, 1Password, Slack, Kandji, Iru
Responsibilities
Resolve hardware, software, and network issues in person; Triage inbound IT requests via tickets and chat; Support and troubleshoot endpoints and A/V equipment; Manage user accounts and permissions across SaaS platforms; Maintain accurate IT asset inventory and support device lifecycle; Create and update support documentation and knowledge base articles
