Technical Support Representative
Core
Provide first-class technical support to Axon customers via email and phone, troubleshooting hardware, software, and networking issues.
Role type
Technical Support Representative
Builds
Customer support for Axon devices and cloud software
Domain
Public safety technology / Law enforcement tools
Deliverable
client delivery
Required skills
Troubleshooting, problem solving, customer empathy, Windows OS proficiency, cloud-based solutions knowledge, Microsoft Office proficiency, analytical skills
Preferred skills
Bachelor's degree, multilingual fluency, external technical support experience (1+ years)
Responsibilities
Troubleshoot and resolve technical issues (software, hardware, networking, installation), build subject matter expertise on Axon products, assist customers with problem-solving, report bugs and trends to stakeholders
Seniority
Entry-level to Mid-level