Technical Account Manager
Core
Drive customer satisfaction and loyalty for small to mid-market SaaS clients by fostering strategic relationships and delivering exceptional service.
Role type
Technical Account Manager (SaaS)
Builds
Customer success outcomes, adoption, and advocacy for ClickUp's converged AI workspace.
Domain
SaaS / Enterprise Productivity Software
Deliverable
client delivery
Required skills
Strategic customer engagement, technical adoption expertise, data-driven insights, stakeholder management, ROI analysis, cross-functional collaboration
Preferred skills
Experience in services, software development, marketing, or PMO workflows
Technologies
Salesforce, Tableau, Outreach, Apollo, Front
Responsibilities
Develop and manage engagement plans for a diverse client portfolio; Conduct in-depth discovery sessions to understand customer needs; Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions; Analyze customer product usage data and translate it into actionable recommendations; Proactively engage with customers to evaluate progress and address roadblocks; Contribute to the development and optimization of regional and global operational processes.
Seniority
Mid-level, hands-on IC