Team Manager Account Management (x/f/m)
Core
Lead a team of 6-10 Customer Success and Account Managers to drive retention and growth for existing healthcare clients using Doctolib's software.
Role type
Senior Team Manager, Customer Success & Account Management
Builds
Customer success outcomes and revenue expansion for existing B2B healthcare accounts
Domain
SaaS / Healthcare
Required skills
Team leadership, B2B sales experience, revenue quota management, CRM proficiency, data-driven decision making, negotiation, process building
Preferred skills
SaaS experience, German healthcare domain knowledge, team scaling experience
Responsibilities
Coach and develop a team of 6-10 managers, execute upsell/cross-sell strategies, ensure post-implementation customer success, build retention processes, manage KPIs and reporting
Seniority
Senior, hands-on IC
