Enterprise Customer Success Manager
Core
Proactively drive new product attachment and build strong relationships with Datadog's largest and most strategic enterprise customers in Thailand.
Role type
Enterprise Customer Success Manager
Builds
Customer loyalty, advocacy, and contract growth for Datadog's observability and security platform
Domain
B2B SaaS / Observability and Security
Deliverable
client delivery
Required skills
Relationship management, onboarding and training, cross-functional collaboration, project management, usage trend analysis, business-level Thai fluency, English fluency
Preferred skills
Experience with Fortune 1000 companies, B2B tech or SaaS background, ability to travel for onsite visits
Technologies
Datadog platform
Responsibilities
Partner with Account Executive and Solution Engineering to onboard and drive adoption; Build relationships to achieve loyalty and advocacy; Collaborate cross-functionally with sales, support, enablement, product, finance, and legal; Own and project manage the on-boarding process; Act as a trusted advisor to build plans meeting client business goals; Monitor and analyze usage trends to uncover renewal risks and identify growth opportunities