Customer Success Associate
Core
Drive adoption, identify growth opportunities, and ensure successful product use and retention for a high volume of Datadog customers.
Role type
Associate-level Customer Success Manager (Sales-aligned)
Builds
Customer retention and expansion within the observability and security platform domain
Domain
SaaS / Observability & Security
Deliverable
client delivery
Required skills
Strategic relationship management, full sales cycle management, contract negotiation, up-sell/cross-sell execution, usage trend analysis, cross-functional collaboration
Preferred skills
Career growth in Customer Success, passion for technology
Technologies
Datadog platform
Responsibilities
Identify target opportunities and manage the full sales cycle to build strategic relationships; Manage requests including technical support escalations, billing questions, and enablement requests; Pivot account management strategy based on customer requirements; Act as an advisor to ensure effective solution leveraging; Monitor usage trends to uncover renewal risks and support adoption rates; Collaborate cross-functionally with support, product, finance, and legal teams.
Seniority
Associate, early career (0-2 years experience)