Enterprise Solutions Engineer, Service Management
Core
Act as a trusted advisor for prospects and clients to drive customer acquisition and revenue growth for Asana Service Management, bridging business needs with product capabilities.
Role type
Enterprise Solutions Engineer (Service Management)
Builds
Repeatable technical plays, demo assets, and structured feedback loops for the Asana Service Management go-to-market motion.
Domain
SaaS / IT Service Management / Workflow Automation
Deliverable
product features
Required skills
Solutions consulting, technical validation, discovery, solution architecture, product demonstrations, workflow design, integrations, automation concepts
Preferred skills
Service management methodologies (ITIL, SLA), ticketing systems, identity management
Technologies
Asana platform
Responsibilities
Lead technical validation for mid-market accounts, translate customer pain points into solution designs, advise on solution architecture and integrations, collaborate cross-functionally to support expansion, build demo assets and collateral, surface product gaps to leadership
Seniority
Mid-level, hands-on IC