Technical Account Manager (TAM)
Core
Serve as the primary technical partner for assigned customer accounts, providing guidance, system optimization, and issue coordination to help customers maximize value from the Legion workforce management platform.
Role type
Senior Technical Account Manager (TAM)
Builds
Customer success and adoption of AI-native workforce management platform
Domain
Workforce Management (WFM) / SaaS / Cloud
Deliverable
client delivery
Required skills
Technical Account Management, root cause diagnostic, stakeholder management, system configuration, integration platform knowledge, issue escalation, release readiness reviews, customer relationship management
Preferred skills
Workforce management consulting, retail/hospitality industry experience, agile toolsets (Jira, GitHub, Jenkins)
Technologies
Workato, Dell Boomi, Jitterbit, SnapLogic, Jira, GitHub, Jenkins
Responsibilities
Serve as dedicated technical resource for assigned accounts; Partner with customer System Administrators to understand business processes; Provide oversight and coordination for customer support tickets; Conduct Release Readiness Reviews; Run regular customer meetings to review workstreams and ticket status; Advocate for customer needs internally to Product and Engineering teams
Seniority
Mid-Senior, hands-on IC
