Technical Account Manager (TAM)
Core
Serve as the primary technical partner and point of contact for customer accounts, ensuring system optimization, issue resolution, and successful adoption of workforce management solutions.
Role type
Senior Technical Account Manager (IC)
Builds
Customer success and platform adoption for Legion's AI-native workforce management platform
Domain
Workforce Management (WFM) / SaaS / Cloud
Deliverable
client delivery
Required skills
Technical Account Management, root cause diagnostics, stakeholder management, system configuration, product consultation, issue escalation, release readiness management
Preferred skills
Workforce management consulting, integration platform experience (Workato, Dell Boomi, Jitterbit, SnapLogic), retail/hospitality industry experience, agile toolsets (Jira, GitHub, Jenkins)
Technologies
Workato, Dell Boomi, Jitterbit, SnapLogic, Jira, GitHub, Jenkins
Responsibilities
Partner with customer System Administrators to understand business processes and system configurations; Provide technical guidance and translate business needs into optimization recommendations; Oversee and coordinate customer support tickets and complex technical issues; Conduct Release Readiness Reviews and drive feature adoption; Run regular customer meetings to review workstreams, ticket status, and action items; Advocate for customer needs internally to Product and Engineering teams.
Seniority
Mid-Senior, hands-on IC