Technical Account Manager
Core
Provide strategic technical support and operational solutions to Stripe's largest and most complex enterprise users.
Role type
Senior Technical Account Manager
Builds
Customized strategic consultations and operational solutions for enterprise clients
Domain
Financial infrastructure / Payments
Deliverable
client delivery
Required skills
Enterprise client relationship management, API concepts explanation, SQL querying, technical troubleshooting, cross-functional collaboration, business-level and technical communication
Preferred skills
Operations process optimization, small-to-medium project management, Python, Webhooks, ETL tools, payments industry experience
Technologies
Postman, xCode, Python, Webhooks, ETL
Responsibilities
Provide gold standard experience to assigned account stakeholders, foster long-term user relationships, lead user-facing meetings, collaborate on support offering design, create user-facing content for long-term solutions
Seniority
Senior, hands-on IC