Technical Account Manager - Enterprise
Core
Provide white-glove technical support and executive-level communications to enterprise customers, acting as the primary technical point of contact and customer advocate.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Customer success metrics, strong partnerships, and seamless support experiences for assigned accounts.
Domain
SaaS platform for fleet management, safety, and operations (transportation, logistics, construction, energy, etc.)
Deliverable
client delivery
Required skills
Root cause analysis, SQL query building, hardware fault analysis, API troubleshooting, Python scripting, change management, third-party integrations (TMS, Fleet Maintenance), complex configuration assessment
Preferred skills
Computer Science or Engineering background, experience with Data Dog, code review practices
Technologies
SQL, Python, Data Dog, APIs, hardware devices, firmware
Responsibilities
Investigate and resolve escalated technical issues and bugs; build/execute SQL queries for emerging issues; orchestrate resolution of cases with Engineering/Product teams; proactively review account health and gather release updates; ensure account documentation is created and improved; participate in on-call rotation for upgrades and change management.
Seniority
Mid-Senior, hands-on IC
