Senior Manager, Customer Engineering, India
Core
Lead the technical customer-facing organization in India, building an AI-augmented team to drive new business, adoption, retention, and expansion for enterprise and strategic accounts.
Role type
Senior Manager, Customer Engineering (People & Commercial Technical Leadership)
Builds
High-performing technical go-to-market team and regional technical strategy
Domain
Cloud Security, Networking, Cloud Infrastructure, Enterprise Architecture, Developer Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership (hiring, coaching, performance management), Enterprise account management, Technical strategy (discovery, demos, architecture, PoCs), Commercial mindset (quota-carrying, revenue alignment), Executive presence, Cross-functional coordination, Product feedback synthesis
Preferred skills
Hyperscaler ecosystem experience, Cybersecurity vendor experience, Cloudflare Workers AI and AI Gateway expertise, Applied AI (prompt engineering, LLM orchestration, RAG), Coding in Python or JavaScript, Relevant cloud/security certifications (AWS, Azure, GCP, Palo Alto, ISC2, ISACA)
Technologies
Cloudflare Workers AI, AI Gateway, Python, JavaScript, AWS, Azure, GCP, Palo Alto
Responsibilities
Coach customer-facing technologists and shape regional technical strategy, Act as a player-coach maintaining individual technical contribution, Serve as point of reference for complex customer architecture and escalations, Partner with Account Executives to drive technical validation and close new business, Hire, retain, and develop top CE talent, Surface regional feedback and product gaps to engineering, Represent Cloudflare in executive customer meetings
Seniority
Senior Manager, hands-on IC with people leadership
