Customer Solutions Engineer, EMEA
Core
Flexible technical resource partnering with CSMs to resolve challenging or recurring account situations, lead hands-on platform optimization, and advise on feature utilization.
Role type
Customer Solutions Engineer (floating technical specialist)
Builds
Platform optimization, configuration reviews, best-practices setup, and proactive tuning
Domain
Enterprise SaaS / Cybersecurity (Email Infrastructure)
Required skills
Triage judgment, hands-on platform configuration, multi-engagement management, technical advisory, CRM documentation, cross-functional collaboration
Preferred skills
Email authentication/delivery protocols, cloud email platforms (Microsoft 365, Google Workspace), floating/pooled technical resource model experience
Technologies
Microsoft 365, Google Workspace
Responsibilities
Partner with CSMs to assess customer technical needs and determine next steps; Lead hands-on platform optimization including configuration reviews and proactive tuning; Document session recaps and next steps in the CRM; Advise customers on underused features and flag upsell opportunities; Recognize scope limits and hand off to Critical Situation Manager or Technical Support; Surface patterns across engagements to Product and Engineering.
Seniority
Mid-level, hands-on IC
