Customer Care Representative (English & German Speaking/UK Based) - FTC

London, England, United KingdomRemoteFull-time$28,000–$28,0002026-10-07 → 2026-10-08

Core

Frontline customer service representative handling inquiries via phone, chat, and email for European customers. (via careerplan.io/jobs/8015769003-customer-care-representative-english-german-speakinguk-based-ftc-at-ruggable)

Role type

Customer Care Representative

Builds

Customer support interactions for Ruggable's e-commerce platform

Domain

E-commerce / Home Decor

Deliverable

client delivery

Required skills

German (fluent), English (fluent), phone communication, email communication, chat support, returns processing, order status tracking, product knowledge, issue escalation, spreadsheet proficiency

Preferred skills

Omnichannel CPG experience, Shopify, Zendesk, French (trilingual)

Responsibilities

Answer customer inquiries via phone, WhatsApp, and email; Resolve issues regarding returns, cancellations, and exchanges; Act as a product expert; Escalate complex problems to management; Collaborate with teammates to improve efficiency

Seniority

Individual Contributor

About Ruggable

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-grow