System Administrator
Core
End-user and site IT support for APAC offices and outsourced contact centers, partnering with Global IT on systems, network, and office expansion projects.
Role type
IT Systems Administrator
Builds
Secure, reliable IT operations and high-quality user support for APAC locations
Domain
Corporate IT / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Entra ID (Azure AD) management, endpoint device support, network troubleshooting (TCP/IP, DNS, VPN), IT asset lifecycle management, incident logging and documentation, basic PowerShell or Bash scripting
Preferred skills
Experience with Intune or Jamf, video conferencing systems administration, vendor coordination
Technologies
Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Azure AD, Intune, Jamf, Windows OS, PowerShell, Bash
Responsibilities
Provide timely end-user support across APAC meeting service levels; Administer endpoint devices, office equipment, and meeting room technology; Manage Microsoft 365 services and Entra ID tasks; Coordinate with Global IT on network/server rollouts and incidents; Execute local infrastructure activities including cabling checks and access arrangements; Act as local IT point of contact during maintenance and expansions; Troubleshoot site connectivity and escalate with diagnostics; Own IT asset lifecycle management; Administer office security systems (CCTV, door access); Log and document incidents in the ticketing system; Support after-hours maintenance and critical incident response
Seniority
Mid-Senior, hands-on IC
