Technical Support Engineer I
Core
Tier 2 Technical Support Engineer providing frontline and escalated support for Axon's law enforcement customers via phone, email, and on-call rotations.
Role type
Senior IC technical support engineer
Builds
Axon device and cloud software ecosystem for law enforcement agencies
Domain
Public safety / Law enforcement technology
Deliverable
client delivery
Required skills
computer networking, cloud solutions, Windows server administration, mobile app debugging (iOS/Android), SSH, Splunk, JIRA, Salesforce
Preferred skills
CCNA, CompTIA Network+, background in criminal justice information services
Responsibilities
triage and prioritize agency change and feature requests, research and diagnose complex technical issues, follow up to ensure system functionality, assist and train Tier 1 support, log detailed interaction notes, develop knowledge base articles, report bugs and trends, manage on-call rotation for outages, establish issue urgency and prioritization
Seniority
Mid-level, hands-on IC
