Customer Success Manager
Core
Oversee the post-sales lifecycle for Stripe enterprise users to ensure they realize maximum value, driving retention and expansion.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer accounts for a financial infrastructure platform
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Enterprise relationship management, business strategy analysis, technical conversation leadership, problem-solving
Preferred skills
Executive presence, project management, sales target achievement
Technologies
Stripe platform
Responsibilities
Partner with account executives and technical account managers to support post-sale engagements focused on optimization and growth; Manage a book of customers to drive account health, performance, product adoption, and renewals; Serve as a trusted payments and product advisor by delivering performance insights; Perform business reviews to align on priorities and share product roadmap; Advocate for customers to internal stakeholders to drive product improvements; Support book expansion by identifying and surfacing growth opportunities.
