Manager, ServiceNow Platform
Core
Strategic owner of Tanium's enterprise ServiceNow environment, accountable for platform roadmap, governance, and delivery across ITSM, ITOM, and security modules while leading a team of seven specialists.
Role type
Senior IC manager (ServiceNow Platform)
Builds
Enterprise ServiceNow platform, CMDB/CSDM framework, and customer-facing service management solutions for Tanium's internal IT and security teams.
Domain
IT Service Management / IT Operations Management / Security Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform management, team leadership, CMDB governance, CSDM framework, stakeholder management, Agile/Scrum delivery, ServiceNow Certified System Administrator
Preferred skills
TPSM/CSM implementation, Flow Designer, Business Rules, UI Policies, Integration Hub, ServiceNow scripting (JavaScript/GlideScript), Discovery, Service Mapping, MID Servers, ATF, Performance Analytics, CIS certifications, ITIL v4 Foundation
Technologies
ServiceNow, Tanium, Flow Designer, Integration Hub, REST/SOAP APIs, JavaScript, GlideScript
Responsibilities
Lead and develop a team of seven ServiceNow specialists; define and execute the platform roadmap; govern platform health, coding standards, and release processes; own integration strategy across enterprise systems; drive CMDB and CSDM maturity; oversee configuration and adoption across licensed modules; champion AI adoption using Now Assist and agentic workflows.
Seniority
Senior, hands-on IC