Professional Services Manager I, Fleet
Core
Post-sale deployment and implementation of Axon Fleet hardware, software, and network solutions for law enforcement and emergency services.
Role type
Senior IC Professional Services Manager (Fleet)
Builds
Axon Fleet network and hardware solutions for police and emergency vehicle fleets
Domain
Public Safety / Law Enforcement / Network Infrastructure
Required skills
Network implementation, Windows OS configuration, Hardware deployment, 12V DC circuit theory, Troubleshooting, Network documentation, Training delivery, Project management
Preferred skills
A+ certification, Network+ certification, Cradlepoint router configuration, NCOS/NetCloud certifications, Emergency Vehicle Technician certification, Military electronics technician experience
Technologies
Windows, Cradlepoint routers, NCOS, NetCloud, IP-based Ethernet, LAN, WAN, VPN, 12V DC systems
Responsibilities
Deploy network, hardware, and software solutions for Fleet customers; Conduct training sessions for technical contacts and end users; Create network diagrams and documentation; Execute field commissioning tests; Troubleshoot applications, computers, and networks; Validate quality of subcontractor installations; Engage with technology decision makers (Chiefs of Police, Command staff, etc.)
Seniority
Mid-level, hands-on IC