Customer Support Engineer
Core
Implement, configure, test, and support Tetra-based radio network systems and IP infrastructure for public safety customers in the UK.
Role type
Senior Customer Support Engineer (Field Systems Integration)
Builds
On-site production deployment of Motorola Tetra and IP network solutions for public safety agencies
Domain
Public Safety / Critical Communications / Radio Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
TCP/IP networking, Tetra systems, server virtualization (VMWare ESXi, Microsoft Hyper-V), database servers (Microsoft SQL Server), Windows Server/OS administration, network switches (Cisco IOS), firewalls and routers (Fortinet), storage systems (SAN/NAS/DAS), server hardware (blade servers), configuration file management
Preferred skills
Public Safety Applications deployment, technology field role experience
Technologies
Tetra, VMWare ESXi, Microsoft Hyper-V, Microsoft SQL Server, Cisco IOS, Fortinet Fortigate, Windows Server, blade servers
Responsibilities
Perform system configuration for assigned solutions, conduct site Verification Testing prior to production cut-over, provide support during production environment deployment, document changes during implementation, resolve installation and quality issues, participate in Methods of Procedure development, assist in pre-contract presentations and negotiations
Seniority
Senior, hands-on IC with field deployment focus