Werkstudent Customer Success (x/f/m)
Core
Supporting small to medium-sized medical practices in Germany with Doctolib's digital solutions to ensure customer satisfaction and successful long-term collaboration.
Role type
Student Customer Success Associate
Builds
Doctolib's SaaS platform for healthcare appointment booking and management
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
CRM system proficiency (Salesforce), ticket handling, administrative process management, proactive communication, technical affinity
Preferred skills
Prior experience in customer support or sales, prior experience in a SaaS company, prior experience in the healthcare sector
Responsibilities
Distributing incoming inquiries within the team, handling customer requests via phone and email, supporting administrative processes, contributing to internal process optimization projects
Seniority
Student (Part-time, 20h/week)