Client Success Senior Lead (Media)
Core
Strategic Client Success Lead ensuring Retail Media products deliver value for retailers, brands, and agency partners by acting as the voice of the customer within the Product organization.
Role type
Senior Client Success Lead (Media Product)
Builds
Retail Media platform capabilities and adoption for global retailers and brands
Domain
Retail Media, AdTech, MarTech
Required skills
Retail Media/AdTech/MarTech product knowledge, stakeholder leadership, product adoption strategy, data analysis, cross-functional influence
Preferred skills
Strategic thinking, hands-on problem solving, navigating ambiguity
Technologies
Customer data platforms, AI, retail media software
Responsibilities
Champion customer needs and user feedback in product roadmap planning, Build trusted relationships with senior client stakeholders, Lead complex product launches and adoption initiatives, Analyse product health and user journey data, Partner with Product and Technology teams to influence priorities
Seniority
Senior, hands-on IC