(Senior) Key Account Success Manager (x/f/m)
Core
Support the Hospital Success Team by managing a fixed portfolio of clinics and hospitals, driving account growth, and ensuring customer success through strategic relationship building.
Role type
Senior Key Account Success Manager (Hospital)
Builds
Strategic account growth and customer success for Doctolib's hospital clients
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Sales motivation, C-level communication, Account management, Product knowledge, Cross-selling, Contract negotiation, Data analysis (MRR/KPIs), Tech affinity
Preferred skills
Healthcare industry experience, Strategic key account experience, AI affinity
Technologies
SaaS platforms
Responsibilities
Build long-term trusted relationships with decision-makers, Identify and drive cross-selling opportunities, Negotiate and close contracts, Analyze customer and business metrics to derive actions, Collaborate with Sales, Deployment, and Technical Project Management
Seniority
Senior, hands-on IC
